If you intended to claim for medical expenses, please submit the medical report signed by the attending doctor which indicates the diagnosis, cause(s) & date of consultation, medication and other relevant documents.
Hand in all the medical receipt(s), medical report(s) indicating the cause & level of injury and the period of in capacity. If it is a fatal accident, you must submit the relevant death certificate and coroner's report
Please let us have all relevant documents including medical certificate, travel agency's certification, cancelled air-ticket or receipts for extra accommodation fees.
Obtain the written report and or certification from the carrier(s) indicating clearly the date, cause(s) and period of delay.
.Obtain the incident report from the carrier(s) or the Hotel management to confirm the date and details of the loss. For the case of theft or burglary, report to the police immediately after the incident and keep the police report. Submit these documents immediately after you return to Hong Kong together with the relevant claim form and the original purchase receipts of the lost properties.
Please do not admit liability or make any offer, promise or payment to the third party without the written consent of the insurer. Report the incident immediately to your insurer and give your full cooperation accordingly.